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Kingswood Health Centre - Bank Holiday Closure
Please note that the surgery will be closed from 6:30pm on Thursday 17th April, re-opening on Tuesday 22nd April at 8:30am. If you require medical attention during this time, please ring 111 for general problems, or 999 if a life threatening emergency.
Patient Participation Group Survey Results
Thank you to all patients who took part in this survey and also to the members of the Patient Participation Group who helped by distributing the surveys in our waiting room. Please see the following report (.xls) for a breakdown of the results Survey_Report.xls
Kingswood Health Centre - New Clinical System - April 2014
Kingswood Health Centre will be implementing a new clinical system in April. The new system should have little impact on the service provided by us - however, as with any new system, there will be a period of adjustment whilst our clinicians and staff familiarise themselves with this new system.
During w/c 14th April 2014, the number of routine appointments available will be less than usual, with many surgeries commencing at 10am throughout the week, and priority given to emergency appointments. We hope that this later start time will give our staff flexibility to deal with all patient requests.
It is our intention that the impact during your appointment will be minimal, however some clinicians may require additional support from the IT team that will be on site.
We will do our best to ensure that our service, including repeat medication requests and test results are processed as quickly as possible.
Thank you for your understanding and co-operation, and we do ask you to bear with us during the transition.
Our new Repeat Prescription & Online Appointment Facility is now live
Please use the link below, or on the left hand pane under Prescriptions to access the new system.
To sign up to use the service, you will need either:-
a) A letter which can be collected from the surgery with your PIN information. You will need to provide photographic ID when you collect the letter, and then when you have signed up - you will have full access to order repeat prescriptions or book/cancel appointments for yourself. Please note if you collect your letter with PIN - you will still need to click the 'Register' (left hand side of screen) to generate your unique User ID, and password.
b) To sign up yourself online. Once you have completed the registration process, you will only be able to book a maximum of one appointment initially. To enable full functionality of the account, you will need to come in to surgery with your photographic ID, where our reception staff will be able to confirm your identity. You will then be able to access all the features of your account.
Please note our Online Appointment system is available for pre-booked appointments with GP's only. Appointments with any other clinical staff or for emergency appointments, you will need to ring the surgery.
Patient Participation Group (PPG)
We are looking at starting a formal Patient Participation Group and seeking a range of volunteers, from as wide a spectrum of patients we can, who wish to take part in such a project. It is intended that the PPG will be run by patients but with Kingswood Health Centre input, so if you're interested in belonging to a group that is focused on taking positive action to help the practice and the local patient population, please let us know.
PPG's operate in different ways and may involve attendance at regular meetings, producing a PPG newsletter, assisting in defining patient surveys, setting up and running health education or fund-raising events. PPG's can also contribute to discussions to help shape the delivery of services.
If you would like to get involved please contact Robert Baggs, the Practice Manager at the Health Centre for details of the next meeting and what plans we have to progress the Kingswood Health Centre Patient Participation Group.
Cancel Your Appointment Online
Did you know that on average 3,500 appointment slots each year are not attended by the patients that have booked them?
To help our patients in notifying us of cancellations, we have a new online option to cancel your appointments.
Letting us know in advance if you will be unable to attend an appointment will allow us to re-allocate the slot to someone else and reduce the number of days wait for an appointment when you phone up.
At the bottom of the site you will see a box that takes you to a form to infill and send to us.
Please note you will only be able to use this service if your appointment is more than 24 hours in the future, and you also do not wish to re-book another appointment at this time.
Care Quality Commission Inspect Kingswood Health Centre!
Inspectors from the Care Quality Commission (CQC) visited Kingswood Health Centre on Tuesday 3rd September 2013.
The CQC regulates the services we provide and makes sure that essential standards of quality and safety are being met. It has a wide range of enforcement powers to take action on behalf of people who use services if services are unacceptably poor. The CQC’s aim is to make sure better care is provided for everyone.
The CQC makes sure that the voices of people who use our services are heard by asking people to share their experiences using our services. It makes sure that users' views are at the heart of its reports and reviews.
The CQC has been given a range of legal powers and duties and will take action if the providers of these services do not meet essential standards of quality and safety, or if there is a reason to think that people's basic rights or safety are at risk.
To see what the Care Quality Commission say about Kingswood Health Centre please visit http://www.cqc.org.uk/node/732792
Not able to post your repeat prescription to us? You can do it on line. Go to the relevant page of the menu and complete the form. The prescription will be sent to the pharmacy of your choice (list of pharmacies has been revised). Please allow 48 hours (2 working days) for this service
We would like you to let us know what you think of this website and also let us have some feedback about your experience of using the surgery. Please click on the Contact us page to do this.
Comments, Complaints and Suggestions >>>>>>>>
Mike Cees Opticians
Optical services available within Kingswood Health Centre.
For further details tel: 0117 3012091 or visit www.mikeceesopticians.co.uk
Monday - Friday 8.30am - 6.30pm
Saturday - 8.30am -11.30am*
Sunday - closed
*(Open for pre-booked appointments only - telephones diverted to NHS111 Out of Hours service)
For District nurses call - 0117 301 2090
(Site updated 17/04/2014)