Friends and Family
From 1st November, you will be given the opportunity to tell us whether you would recommend our surgery to friends and family, if they needed similar treatment and care. You will be asked to choose one of six options, ranging from ‘Extremely Likely’ to ‘Extremely Unlikely’. You will also be invited to tell us if you feel you would be likely to use a self-help area on our website, instead of seeing your GP for an appointment. Please note that all responses will be anonymised. You will find a box to put your returns in and pens in the waiting room. Forms can be obtained from our leaflet stands, Reception or your GP. We hope you will take this opportunity to provide this valuable feedback and thank you in advance.
Summary Care Record
Please note that on 24th November 2014, Kingswood Health Centre will be uploading data to the ‘Summary Care Record’ – this is an electronic summary of the key information on our patient’s medical record. It provides this information to authorised healthcare staff with faster, secure access to essential information about you when you need unplanned care or when your GP practice is closed. These healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, e.g. because you’re unconscious, healthcare staff may look at your record without asking you. If they have to do this, they will make a note on your record.
Having a Summary Care Record improves the quality of your patient care in a number of ways, including
- Improving Patient Safety - supporting safer and more informed prescribing by providing timely access to accurate information
- Improving the Efficiency of Patient Care - reducing the time, effort and resources required to obtain this information from the patient's GP practice
- Improving the Effectiveness of Patient Care - supporting the delivery of appropriate care to patients
- Improving Patient Experience - reducing the requirement on the patient to recall/repeat their medication information and supporting people with difficulties communicating
All our patients were contacted earlier this year, giving you the option to ‘opt-out’ of having a Summary Care Record if you wished – if you advised us at this time that you did not wish to have this, your preferences will have been noted on our computer system and you do not need to take any further action. If you have not previously advised us you wish to ‘opt-out’ but do now, please ring the surgery and let us know. If you would like one, you won’t need to do anything, it will happen automatically.
Summary Care Online Access for all patients in early 2015
We currently offer the facility for our patients to book, view, amend and cancel appointments online, as well as ordering repeat prescriptions. In early 2015, we plan to offer the facility for patients over the age of 16, to view online, export or print any summary information about their medical record. If you already have an online account for ‘Patient Access’, you will not need another account to view this information.
Further guidance, including how to sign up for this access and a schedule of when this facility will be available will be published in the New Year.
Mike Cees Opticians
Optical services available within Kingswood Health Centre.
For further details tel: 0117 3012091 or visit www.mikeceesopticians.co.uk
Monday - Friday 8.00am - 6.30pm (6:30pm - 7pm*)
Saturday - 8.30am -11.30am*
Sunday - closed
*Open as part of our Extended Hours for pre-booked appointments only
Please note our Telephones are diverted to NHS111 Out of Hours service during our pre-booked Saturday surgery
For District nurses call - 0117 301 2090
(Site updated 26/11/2014)