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Kingswood Health Centre - Bank Holiday Closure

Please note that the surgery will be closed from 6:30pm on Thursday 17th April, re-opening on Tuesday 22nd April at 8:30am. If you require medical attention during this time, please ring 111 for general problems, or 999 if a life threatening emergency.

Patient Participation Group Survey Results

Thank you to all patients who took part in this survey and also to the members of the Patient Participation Group who helped by distributing the surveys in our waiting room. Please see the following report (.xls) for a breakdown of the results Survey_Report.xls

Kingswood Health Centre - New Clinical System - April 2014

Kingswood Health Centre will be implementing a new clinical system in April. The new system should have little impact on the service provided by us - however, as with any new system, there will be a period of adjustment whilst our clinicians and staff familiarise themselves with this new system.

During w/c 14th April 2014, the number of routine appointments available will be less than usual, with many surgeries commencing at 10am throughout the week, and priority given to emergency appointments. We hope that this later start time will give our staff flexibility to deal with all patient requests.

It is our intention that the impact during your appointment will be minimal, however some clinicians may require additional support from the IT team that will be on site.

We will do our best to ensure that our service, including repeat medication requests and test results are processed as quickly as possible.

Thank you for your understanding and co-operation, and we do ask you to bear with us during the transition.

Our new Repeat Prescription & Online Appointment Facility is now live

Please use the link below, or on the left hand pane under Prescriptions to access the new system.

To sign up to use the service, you will need either:-

a) A letter which can be collected from the surgery with your PIN information. You will need to provide photographic ID when you collect the letter, and then when you have signed up - you will have full access to order repeat prescriptions or book/cancel appointments for yourself. Please note if you collect your letter with PIN - you will still need to click the 'Register' (left hand side of screen) to generate your unique User ID, and password.

b) To sign up yourself online. Once you have completed the registration process, you will only be able to book a maximum of one appointment initially. To enable full functionality of the account, you will need to come in to surgery with your photographic ID, where our reception staff will be able to confirm your identity. You will then be able to access all the features of your account.

Please note our Online Appointment system is available for pre-booked appointments with GP's only. Appointments with any other clinical staff or for emergency appointments, you will need to ring the surgery.

Patient Participation Group (PPG) 

We are looking at starting a formal Patient Participation Group and seeking a range of volunteers, from as wide a spectrum of patients we can, who wish to take part in such a project. It is intended that the PPG will be run by patients but with Kingswood Health Centre input, so if you're interested in belonging to a group that is focused on taking positive action to help the practice and the local patient population, please let us know.

PPG's operate in different ways and may involve attendance at regular meetings, producing a PPG newsletter, assisting in defining patient surveys, setting up and running health education or fund-raising events. PPG's can also contribute to discussions to help shape the delivery of services.

If you would like to get involved please contact Robert Baggs, the Practice Manager at the Health Centre for details of the next meeting and what plans we have to progress the Kingswood Health Centre Patient Participation Group.

Cancel Your Appointment Online

Did you know that on average 3,500 appointment slots each year are not attended by the patients that have booked them?

To help our patients in notifying us of cancellations, we have a new online option to cancel your appointments.

Letting us know in advance if you will be unable to attend an appointment will allow us to re-allocate the slot to someone else and reduce the number of days wait for an appointment when you phone up.

At the bottom of the site you will see a box that takes you to a form to infill and send to us.

Please note you will only be able to use this service if your appointment is more than 24 hours in the future, and you also do not wish to re-book another appointment at this time.