Patient Participation

Patient Participation Group (PPG)

Kingswood Health Centre’s Patient Participation Group (PPG) are a group of patient volunteers, from as wide a spectrum of patients as possible, who meet regularly and work with the practice in trying to continually help shape the delivery of services to our patients.

Chair – Geraldine Wiltshire

Vice Chair – Margaret Adams

Secretary – Steve McMahon

Kingswood Health Centre practice representative – Nicole Canty-Davis – Operations Manager

Members of the PPG attend regular quarterly meetings and may become involved with the writing of informative articles for our Newsletters, as well as contributing to discussions regarding the delivery of patient services.

They also lead on developing an annual PPG patient survey with support from the practice. You can view the most recent survey by clicking the button below.

If you are interested in belonging to this motivated and supportive group that is focused on taking positive action in working with the practice to the aims mentioned above, please let us know.

If you are not already a member of the group, and would like to join, please contact the surgery by completing the form below.

Patient Participation Group (PPG) – Request to Join

Friends & Family Test

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

You will be invited to respond to one question by choosing one of six options, ranging from “Very Good” to “Very Poor”. You will also have the opportunity to explain why you have given your answer, so please answer any follow-up questions.

This feedback mechanism does not replace the current Feedback and Complaints Procedure at Kingswood Health Centre or other forms of feedback. We will continue to use our own ways of gathering feedback in addition to the NHS Friends and Family test.

You can complete your form when in the surgery or via the online mechanism below.

Friends & Family
The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. Overall how was your experience of our service?

Recent Comments

“I am extremely impressed with this surgery, what excellent care.”

“I always feel like the GP’s are part of the community and address you as if you are their friends. Very impressive and would definitely recommend them.”

“The Receptionists are always polite and understanding.”

“I am very impressed with your practice. I have recently had a very painful problem and the Nurses and Doctors I’ve seen have been extremely helpful and caring. I only changed to your practice last year and am so pleased I did.”

“I’ve been a patient for 44 years – amazing surgery and very helpful staff who are lovely”

“In these crazy times it is a great feeling to know that Kingswood Health Centre have responded to their patients’ needs and created a process which is without fault. As patients we are given every opportunity to feel that we matter and we have not been abandoned. Of course, the backbone and logistics could not work without a great team which is so evident. A huge well done has to be given to the front faced team – Reception; their support, patience and empathy is truly a credit to the Practice. Thank you.”

Responses collected over last 6 months

AugSepOctNovDecJan
Extremely Likely455763692251
Likely554542
Neither Likely
or Unlikely
200000
Unlikely031212
Extremely
Unlikely
031211
Don’t Know000000
% of patients who
would recommend us
96%91%97%95%93%95%