Services At The Surgery

Appointment Reminder Service

If you choose to opt-in to receiving texts from the surgery, we will remind you of any appointments via text message. Our team also use the service to send follow up information on consultations, blood results and to get in touch with you when we have been unable to speak to you on the phone.

You will be asked to state your preferences on using the text service when you register with us, but can change your mind at any time by speaking to reception.

Chaperone Service

It is practice policy to offer a chaperone when intimate physical examination is necessary.

Contraceptive/Sexual Health Services

Our GP, Paramedic and Nursing Team include specialists in contraception and Sexual health providing a confidential service for men and women.

They advise and facilitate for methods of contraception including implants and coils, while also being able to provide screening for sexually transmitted disease. If you need the “morning after pill” we may be able to deal with this on the phone.

Chlamydia screening kits are freely available for all under 25 year olds in the toilet areas and at reception.

For general contraception advice follow the links below:
https://www.sexwise.fpa.org.uk/
https://www.sexwise.fpa.org.uk/where-get-help/help-during-covid-19​

Diabetic Retinopathy Clinic

The Diabetic Retinopathy Team utilise our surgery for check-ups. Please speak to your Nurse during your routine check up if you need information on the service.

Flu Service

Flu is a highly infectious illness that spreads rapidly through the coughs and sneezes. Flu is caused by a virus and not bacteria, which means that antibiotics won’t treat it.

Our next flu clinics will be held on:

  • Saturday 18th September 2021 – 9am – 4pm
  • Saturday 2nd October 2021 – 9am – 12pm
  • Saturday 6th November 2021 – 9am – 12pm

Flu symptoms can hit suddenly and severely. They usually include:
– fever
– chills
– head-aches
– aching muscles

Anyone can get flu, but some people are more at risk than others. The NHS offers free vaccinations to patients that are over 65 or considered ‘at risk’. At risk groups include:
– those who have a serious medical condition
– pregnant women
– some children 

If you are over 65 and would like a flu vaccination, please book an appointment. If you are in one of the ‘at risk’ groups, we will contact you to book your appointment.

Our Flu Clinics take place between September – November each year, and are undertaken by our Nursing Team, primarily on Saturday clinics. If you are in an at risk category, you will receive a letter from the surgery inviting you to make an appointment. If you are not in an at risk group, but are over the age of 65, you will also be able to book an appointment.

Home Visits

If you are too ill to attend the surgery, please request a home visit by calling Reception. Our GP’s will assess your symptoms over the phone prior to arranging a visit.

Please refrain from requesting a home visit unless absolutely necessary.

This is to reduce the impact on other patients.

Maternity Care

Doctors provide antenatal and postnatal care as well as six week development checks during afternoon surgeries.

Minor Surgery

Many of our doctors are able to provide various minor surgery services.

Out of Hours

For non-emergency healthcare outside of surgery hours, please call 111 for non-emergency medical problems.

In case of emergency, please call 999

Paramedic Service

Kingswood Health Centre has two Paramedic Practitioners available, Aleysha Proctor and Vanessa Smeardon. They can see a variety of urgent conditions on the day including urinary infections, headaches, ear/nose/throat problems and leg/back/shoulder/hip pain. They can also be undertake Home Visits. If you feel you have a query that they may be able to help with, please ask our Reception Team to book an appointment.

Pharmacist Service

Kingswood Health Centre has two clinical pharmacists available every day of the week. Their names are Laura Hunt & Kate Moloney. They will be able to help with any queries you have over medications. They may also see you to undertake Medication Reviews and complete annual chronic disease reviews. If you feel you have a query that they may be able to help with, please ask our Reception Team to book you a telephone call with one of them.

Private/Non NHS Services

Certain services provided by your doctor, such as private / sports medicals, private certificates, HGV medicals, some travel vaccinations and insurance claims, are not covered by the NHS and you will be asked to pay a fee.

The receptionists will help with any queries you may have.

Telephone Appointments

Our GP’s are allocated time slots throughout the week for these telephone appointments. Please speak with reception if you require an appointment with a specific doctor.

Travel Advice and Immunisations

Please book an appointment with one of the nurses for any immunisations required for travel. You can also obtain travel advice from our leaflet library in reception.

Worker’s Slots

Kingswood Health Centre are aware that it is sometimes difficult for patients that work to be seen by a doctor/nurse during 9-5 hours. We currently have designated blood test slots for workers before 9am.