Patient Access (Making Appointments & Ordering Prescriptions)
Using Patient Access
Using Patient Access you can:
- Book an appointment
- View your summary care record
- Repeat prescription
all via the internet from home, work or on the move, and in your own time, day or night.
You can find out more about Emis Access and how to register for this service by calling into the surgery with two forms of identification (one item from each of the following lists):
- Personal ID: Current passport, photocard driving licence, birth certificate etc.
- Address ID: Utility bill, bank statement or council tax etc (with your name, address and dated within the last 6 months).
You will then be given your confidential login information.
All information that is sent to the Surgery via EMIS Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information.
If you already have a Patient Access Website account, please click on the button below to login and access the service.
Kingswood Health Centre Patient Online/Proxy Access
Evidence shows that patients who are better informed and involved with their own care have better health outcomes and are less likely to be admitted to hospital.
Online/Proxy Access is now available to:
• Book online GP appointments
• Renew Prescriptions online
• View your GP record online
To apply for
Online/Proxy access we will require:
• An up to date e-mail address
• The completion of our standard On Line Access form (this is available from reception or upon request)
• Suitable identification (see below)
To apply for Online
Proxy Access for Carers or Parents/Guardians for children under the age of 11
yrs we will require:
• A Proxy Online Access form to be completed (this is available from reception or upon request)
• Suitable identification (see below)
Please note, for children between 11ys and 16yrs Proxy Access is subject to capacity or with the child’s written permission
ID required to set up Online/Proxy Access
access to a child’s record under 11 – birth certificate of
child & photographic ID of parent/guardian.
• For access to your own record – two forms of identification, one of which must be photographic
• For access to someone you care for – photographic ID for you and person you care for
For access to the records of someone
lacking capacity/unable to consent:
• Your own photographic ID
• A copy of the registered power of attorney (Health and Welfare) for the person lacking capacity.
• A copy of the Court Appointed Deputy documents
To keep clinicians and patients as safe as possible during the COVID-19 pandemic, we are trying to reduce any non-essential contact between patients, clinicians and practice staff. We understand that for clinicians to complete a proper assessment, patients may be required to show or demonstrate a problem and that is why we are implementing a video call system called Whereby.
The clinicians at Kingswood Health Centre will manage private chat rooms on Whereby and patients can simply join as guests, without needing to download anything or even create an account.
In order for this service to work it is important that patients have already downloaded Google Chrome on Android or the Whereby app in iOS (Apple). Patients will be sent a text message (SMS) containing a link, which should take them straight into the private chat room. Please be patient, as it may take a minute for the GP to connect.
Guides for Android Devices
This guide shows how to join a room from an Android device.
The link below contains four separate links to different guides for setting up Whereby on Android devices, including the guide above.
Guides for iOS (Apple) Devices
This guide shows how to join a room from an iOS device.
The link below contains five separate links to different guides for setting up Whereby on Android devices, including the guide above.
Features of the NHS App
The NHS App enables people to:
- check their symptoms using the health A-Z on the NHS website
- find out what to do when they need help urgently using NHS 111 online
- book and manage appointments at their GP practice
- order their repeat prescriptions
- securely view their GP medical record
- register as an organ donor
- choose whether the NHS uses their data for research and planning
Browse or search for patient information leaflets on health, conditions and diseases provided by Patient.info by clicking on the below image. Each leaflet is written by an expert team of GPs and contains trusted, high quality health information.