Patient Online Services

Patient Access (Making Appointments & Ordering Prescriptions)

Using Patient Access

Using Patient Access you can:

  • Book an appointment
  • View your summary care record
  • Repeat prescription

all via the internet from home, work or on the move, and in your own time, day or night.

Download the app for your smartphones and tablets on Google Play and Apple App stores.

You can find out more about Emis Access and how to register for this service by calling into the surgery with two forms of identification (one item from each of the following lists):

  • Personal ID: Current passport, photocard driving licence, birth certificate etc.

AND

  • Address ID: Utility bill, bank statement or council tax etc (with your name, address and dated within the last 6 months).

You will then be given your confidential login information.

All information that is sent to the Surgery via EMIS Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information.

If you already have a Patient Access Website account, please click on the button below to login and access the service.

Patient Access Website


Kingswood Health Centre Patient Online/Proxy Access

Evidence shows that patients who are better informed and involved with their own care have better health outcomes and are less likely to be admitted to hospital.

Patient Online/Proxy Access is now available to:
• Book online GP appointments
• Renew Prescriptions online
• View your GP record online

To apply for Online/Proxy access we will require:
• An up to date e-mail address
• The completion of our standard On Line Access form (this is available from reception or upon request)
• Suitable identification (see below)

To apply for Online Proxy Access for Carers or Parents/Guardians for children under the age of 11 yrs we will require:
• A Proxy Online Access form to be completed (this is available from reception or upon request)
• Suitable identification (see below)
Please note, for children between 11ys and 16yrs Proxy Access is subject to capacity or with the child’s written permission

ID required to set up Online/Proxy Access

• For access to a child’s record under 11 – birth certificate of child & photographic ID of parent/guardian.
• For access to your own record – two forms of identification, one of which must be photographic
• For access to someone you care for – photographic ID for you and person you care for

For access to the records of someone lacking capacity/unable to consent:
• Your own photographic ID
• A copy of the registered power of attorney (Health and Welfare) for the person lacking capacity.
• A copy of the Court Appointed Deputy documents


Whereby

To keep clinicians and patients as safe as possible during the COVID-19 pandemic, we are trying to reduce any non-essential contact between patients, clinicians and practice staff. We understand that for clinicians to complete a proper assessment, patients may be required to show or demonstrate a problem and that is why we are implementing a video call system called Whereby.

The clinicians at Kingswood Health Centre will manage private chat rooms on Whereby and patients can simply join as guests, without needing to download anything or even create an account.

In order for this service to work it is important that patients have already downloaded Google Chrome on Android or the Whereby app in iOS (Apple). Patients will be sent a text message (SMS) containing a link, which should take them straight into the private chat room. Please be patient, as it may take a minute for the GP to connect.

Guides for Android Devices

This guide shows how to join a room from an Android device.

https://whereby.helpscoutdocs.com/article/347-join-or-create-a-whereby-room-on-android

The link below contains four separate links to different guides for setting up Whereby on Android devices, including the guide above.

https://whereby.helpscoutdocs.com/category/383-android

Guides for iOS (Apple) Devices

This guide shows how to join a room from an iOS device.

https://whereby.helpscoutdocs.com/article/321-join-or-create-a-whereby-room-on-ios

The link below contains five separate links to different guides for setting up Whereby on Android devices, including the guide above.

https://whereby.helpscoutdocs.com/category/384-ios


NHS App

Features of the NHS App

The NHS App enables people to:

The NHS App is now available to the public on Google Play and Apple App stores.


Symptom Checker

Browse or search for patient information leaflets on health, conditions and diseases provided by Patient.info by clicking on the below image. Each leaflet is written by an expert team of GPs and contains trusted, high quality health information.